How to order?
Placing an order with us is easy, simply choose any item you want and click the "Buy" button. This adds the item to your "Shopping Cart". You can see what's in your shopping cart at any time by clicking the "show" on the right side of the browser. When finished adding all the items in the shopping cart, then click "Order" and asked to create an account with the information we need to submit your request. You choose the payment method to use to pay your order (credit card, PayPal, or by mail). If you pay by credit card or PayPal, go on to a secure page where you enter your credit card or PayPal information. We never store any information from your credit card. As a matter of fact, never even see the information in your credit card. Everything is done through third-party processor.
What currencies work?
All prices quoted on this website are in U.S. dollars Payment options are yet available in other currencies.
What payment methods can I use?
You can pay with PayPal from anywhere in the world. However, remember that you must have a PayPal account to pay through PayPal (http://www.paypal.com)
How can I check the status of my order?
You can check the status of your order by clicking "My Account" at the top of this page. If the order was sent by Correo Argentino, also provide a tracking number and a link on your website.
How long will it take to ship my order?
If the item is in stock it will be sent within 2 days. Otherwise, it usually takes about 2 weeks before we can get the item. The delivery times vary depending on shipping methods and locations.
What is your return policy?
We have a 100% guarantee of satisfaction. This warranty is limited to replacement of defective items. For more information about our warranty, click here. Please do not hesitate to contact us anytime for further help.
How do I know you are a trusted company?
In these days of suspicious Internet companies can no longer survive on the Web. A solid product with strong customer service support is the only way to succeed. We support this with our 100% guarantee. However, if you feel you are not satisfied with us, you can contact our third party payment processor to mediate in any conflict. Our policies of third party processors are:
If a customer is not satisfied with a product requested, we must accept the product back and grant a refund to you. However, a vendor may specify that shipping charges are not refundable (in our case includes the return shipping charges. Check out our 100% guarantee).
If a customer claims that a product was never received, the customer will receive a refund unless the vendor can show proof of delivery.
If you are still not satisfied you can also focus on problems with your credit card company and request a chargeback or forced return. But most office applications occur because someone else fraudulently used card number before the abuse has been discovered or reported. Statistically charge disputes occur in less than 1% of all online transactions.
Is the information from my credit card safe?
Buenos Aires Tango Club never see the number of your credit card. It is processed only on the servers of third-party payment processors (PayPal.com).
Why is it better to use a third party processor?
It is safer to use a word processor by reputable third party because: a) They have very stringent plans to prevent fraud. b) ensure the security of your credit card information. c) They have a clear policy dispute resolution of commercial disputes in the event of customers. d) It will deal with merchants who misrepresent, mislabel or mislead their goods or their customers.
How much does it cost to ship my order?
Shipping costs vary depending on location. Shipping starts at U$S 8.90 and € 6.50 for the delivery. For shipping and costs click here. You can receive the different shipping options and costs for your location.
How long does it take to receive my order?
Airmail takes about 4-15 business days from the time of shipment. Business days are Monday through Friday (Saturdays, Sundays not included).
What about insurance?
Insurance for your order are included in shipping costs.
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